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Terms and Conditions


The following terms and conditions apply to all orders which are processed online or by any other form of communication and form part of the contract between us. Please read them carefully and print a copy for future reference. Your use of this site indicates your acceptance of these terms and conditions. In the event of any queries, please contact us.


All prices include VAT. No contract is created until we have accepted your order. In the event, a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.


We will keep you updated with the progress of your order if the item is on backorder. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. Any shortage or damage must be reported within 48 hours of taking delivery.

If the delivery is not completed on the agreed date as a result of no one being available at the delivery address; a second delivery charge will be applied.


Product images, descriptions, and specifications are shown for guidance only; for example, size, colours may vary.


Payment will be taken at the time the order is placed. We accept payment by 3rd party  PayPal and Stripe for credit and debit cards. If you experience any problems whilst making a payment please contact us for advice.


We hope that your purchase and service provided ERDESHOP has met or exceeded your expectations and that you’ll never need to complain to us, however, we do understand that occasionally things do not go to plan and that problems can occur.

Customer Care

32a Hackinger Strasse, 1140 WIEN,  AUSTRIA

Or erdeshop.com@gmail.com

If Products are Faulty

1. If your item has a confirmed fault within 14 days of delivery, you will be able to return this as an exchange or for a full refund.

You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

Refunding the cost of delivery

You are entitled to the basic delivery cost of getting the goods to you in the first place.

Returns must be made at your own expense within 14 days of your notice to cancel. We are unable to accept returns of unwanted gifts or non-faulty items. If your item is faulty please send a picture to our e-mail address erdeshop.com@gmail.com


Please make sure that you take into account the availability of your item when placing your order.

Availability Guideline

In Stock: The item is in stock and available for delivery
Temporarily Out of Stock: This item is currently not in stock but is available for ordering. We will contact you with an estimated delivery date once we have the information from our suppliers.
Coming Soon: The item is on order and is expected into our warehouse soon. We cannot accept pre-orders unless it is stated on the listing.

Gift Wrapping

A gift wrapping service is not available. We advise to place your order to an alternative delivery address to avoid disappointment.


These terms and conditions are subject to change without notice and do not affect your statutory rights as a consumer.

Copyright Policy

The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about this Agreement, please contact us.