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RETURNS

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Our returns policy

If you have received damaged or defective products, we apologies in advance and ask you to please contact us on erdeshop.com@gmail.com.

Standard no-fault returns

  1. Goods can only be returned up to 14 working days starting the day after delivery.
  2. Products are returned at your own cost, unused, and undamaged in their original packaging.
  3. The goods remain your responsibility until the goods have been received on ERDESHOP premises.
  4. Goods must be returned in full pack.
  5. ERDESHOP will endeavor to process all returns within 3 working days of receipt of the return.